We operate a clear and upfront pricing policy and do not have a ‘no-fix, no-fee’ element. We are computer support specialists and are confident of resolving the vast majority of computer issues.
Once your appointment is booked to visit you will incur a minimum one hour’s labour charge. This allows us time to diagnose and troubleshoot your problem and in many cases actually fix the issue.
We understand how frustrating it is when your computer is uneconomic to repair, you are unable to connect to the internet as the service from your ISP is disrupted or you are unable to locate the necessary software installation disks or licence keys to enable a repair. In these rare cases, we would advise you what steps you need to take next, but still take payment even though the problem remains “unfixed”.
Of course, we will always try to advise what can be done to get the issue resolved, whether this is referring you to the manufacturer for a replacement product, or if we stock the relevant parts, offering to supply and fit at additional cost. We will also liaise with your ISP to notify them of the disrupted internet issue (and talk in technical jargon so you don’t have to) and ensure a repair process is initiated.