GENERAL TERMS & CONDITIONS
Your use of Computer Services is governed by the following terms and conditions. Please read them carefully. By ordering services from Computer Services, you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to. They do not affect your statutory rights.
NO FIX NO FEE POLICY
If we are unable to diagnose the fault with your computer, either at your home or business premises or ours, then there will be no charges. If we are able to offer a repair option, but you refuse, then a maximum of 1 hour labour will be payable for the diagnosis.
If we provide a clear and precise diagnosis of failed component(s) and the customer decides not to proceed with the replacement of the component/repair then the customer is charged for the time spent to that point. This is normally a maximum of 1 hour labour.
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.
We cannot be responsible or liable to you in relation to any service regarding:
• any loss or corruption of data, information or records;
• any loss of goodwill, or any loss of (or interruption to) business or contracts;
• any failure by you to follow our reasonable advice, recommendations or instructions;
• any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and
• any loss that is not reasonably foreseeable.
ONSITE CALLOUT REQUIREMENTS
IMPORTANT: You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.
If you book an onsite service we will need the following at the time of appointment:
• An adult (over 18 years of age) who has a basic knowledge of the service required or any problems encountered must be present
• Access to the area and equipment being serviced and the electricity mains, plus light and power
In addition to the above requirements, if we will be working on your computer we will need:
• a person with administrator level access present
• any relevant software recovery disk(s) (or other media)
• a connected CD or DVD writer or reader (If required to install software)
Cancellation of on-site visits must be made a full 24 hours before the agreed visit date. Our hourly rate will be charged if the service is not cancelled within the specified time frame.
Computer Services will use our expert skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including an on-site call out to your home or business.
FEES & PAYMENT
All prices and charges are listed in GBP (£) unless otherwise stated. We currently accept payments made by cash, cheques and BACS transfer. Cheques must be made payable to “Computer Services”. Declined cheques will be subject to a £20.00 charge per cheque.
ACCEPTED PAYMENT METHODS.
Payment methods accepted are Bank Transfer, Cash, VISA or MasterCard. No other forms of payment are acceptable, and we reserve the right to keep a device until payment is completed via an acceptable payment method. For walk-in repairs, the credit card to be used must be swiped for payment – we do not accept credit card numbers for manual entry. For mail-in repairs we will send you an invoice you can pay by credit card. You must also pay via one method; we do not split payments on different credit cards/cash combination.
PAY FOR YOUR DEVICE ONCE IT’S DONE – AFTER 30 DAYS IT WILL BE RECYCLED.
A person who repairs or performs work or services of any nature and description upon, or in any way enhances the value of an article of personal property, at the request or with the consent of the owner, has a lien on such article, while lawfully in possession thereof, for his reasonable charges for the work done and materials furnished, and may retain possession thereof until such charges are paid. Our estimate is free. If you have agreed to a repair service, after signing this document, your device will be returned once payment is issued. If payment is withheld, the machine will be kept until payment is issued. If payment is not issued within 30 days of notifying you that the repair is complete, the device will be recycled in accordance with our e-waste management contract or resold. If you are leaving your device for a free estimate, you do not owe us any money. However, if you do not pick up your device from 30 days from the date the estimate is complete, the device will be recycled. Further, while it is store policy to contact you upon completion of repair, it is your responsibility to check with us when repair is complete – “I don’t check my voicemail” or “your email went to spam” is not an acceptable excuse to get out of the 30 day rule. The clock on the 30 day rule starts from the moment we enter into our internal notes that a repair job is ready for pickup.
WE’RE ALLOWED TO WORK ON YOUR DEVICE
You are authorising Computer Services to repair to your device. You agree to not touch anything during the process to prevent damage. Interfering with the repair voids any warranties.
WE DO NOT TAKE RESPONSIBILITY FOR COSMETIC FLAWS
The way we state the condition of the item in the notes of item prior to repair is a brief overview, and does not denote all possible defects & problems with the device to be repaired. This may be edited as more problems are found, even after form is signed. Any preexisting defects, or future defects that come up as a result of preexisting defects are not the responsibility of, or warranted by, Computer Services. You accept by signing this document that how we state a device’s condition is how it was received, and that no defects or problems we state were caused by us. You acknowledge that Computer Services is not liable for any defects or problems with a device unless we specifically take responsibility for such problem or defect. We are not responsible for any scratches, dents, dings, etc. Most devices we receive are heavily damaged already. We have very strict procedures on how we handle customer devices so they leave in the same or better cosmetic condition than they came in, but in no way can we be held liable for any perceived cosmetic issues, such as – “this scratch wasn’t here when it was dropped off.”
WE ARE IN NO WAY, SHAPE, OR FORM RESPONSIBLE FOR YOUR DATA OR HARD DRIVE.
On data recovery & data transfer jobs, it is your responsibility to check your data in the store. You agree to sign a waiver of liability once you have seen for yourself that your data is on this drive. You accept that we are in no way liable for any data on your device for any of our offered services. We do not accept liability for data. By signing this document you agree to two points. First point being that hard drives are a volatile, mechanical storage media that can malfunction at any time. Second point being that any hard drive malfunction cannot be blamed on Computer Services, nor may we be held responsible for any types hard drives or flash memory malfunction on any machine in our possession. For data recovery, we will be removing parts of the drive that you may not receive back if you do not approve the estimate. By signing this document you accept that we are in no way liable for your data.
Limited warranty on service is 6 months on LCD Screen replacements, 1 year on Hard drive & memory replacements, and 3 months on motherboard repairs & replacements. Warranty may be voided by further physical damage to the device, negligence, or liquid damage. Warranty is only for the specific part we have replaced and not for any other issues or parts on the device. We repair delicate devices that break easily. If you are here, the device has likely been mistreated once by a drop, spill, or shock of some sort. You accept that any future issues with other functions on the device are related to prior shock, not our workmanship. We offer warranty service only – not refunds, and any service for which one changes their mind or otherwise decides they do not want done, for any reasons, requires the technician to undo repair work in order for no monies to be owed to Computer Services.
WARRANTY DOES NOT COVER IF YOU CRACK IT AGAIN.
Warranty does NOT cover a device that has cracked again. By signing this document, you accept the following. A screen cannot crack on its own. A screen only cracks when physically impacted. It is your responsibility to inspect the device prior to receiving it back from us to ensure it was not given back to you cracked. There must be a minimum of four (4) dead pixels on the LCD in order to receive a warranty replacement.
We are entitled to sell goods that remain uncollected and are not otherwise subject of a dispute. Before doing so we will do the following:
1. We will send written notice to the customer outlining the following:
- This will outline the customers obligations to collect the goods
- Details of the goods to be collected
- Details of the sum of money owning in respect of the goods at the time of notice is sent (e.g. repair charges, storage costs)
2. This notice will be delivered direct to the owner, left at the owners’ proper address or posted to it.
- In the case of a limited or public limited company, the registered office or principal office
- In any other case, the last known address of the owner
3. If nothing is heard from the customer within a three-month period then another correspondence will be made to the customer in writing and will be sent by recorded delivery or registered letter outlining the following:
- The same information from above
- Notice of our intentions to sell the goods if they remain uncollected
- The date of the intended sale
4. The period stated in our second notice will give the customer at least three months before the intended sale date to give the owner a chance to collect the goods.
5. If the owner still does not collect the goods by the date stated in our second notice, we will sell them. We will give the proceeds of the sale to the owner of the goods, but you we are entitled to keep any money owed to us, including the cost of the sale (e.g. advertising).
In the unlikely event that you have a complaint about any aspect of dealing with us, please telephone us as soon as possible on 07916 819990 or e-mail email@example.com. We hope that we can deal with your problem in just a few moments on the telephone, however, if your complaint is more complex we may ask you to submit your complaint in writing via e-mail.